Refund policy

1. Our Commitment

Swan Hill Appliance Repairs Pty Ltd t/a Mott Appliance Repairs complies with the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind

• We do not give refunds if you simply change your mind or make the wrong choice.

3. Damaged or Faulty Items

• If your item is damaged during delivery or has a manufacturing defect, contact us within 7 days.

• We will inspect the item and offer a repair, replacement, or refund in line with ACL rules.

• We cover all return shipping costs for faulty or damaged goods.

4. How to Request a Refund

• Email us at repairs@motts.com.au or call 03 5032 4518 with your name, order number, and photos of the fault.

• Approved refunds are processed within 14 business days via the original payment method.